What are you doing to keep food clean in light of COVID-19?
The crew packing your orders is a terrific group of young, motivated farmers from the McGrath Family Farm Center in Camarillo. These folks are passionate about local food, and experienced at handling food for McGrath Farm at some of Southern California's largest Farmers' Markets on a weekly basis. We are following the same strict CDC guidelines that farmers are required to follow at these farmers markets, and our crew is staying up to date with the requirements on a weekly basis.
Our system of home delivery already eliminates the single biggest risk during COVID 19: contact with other customers in retail spaces, and other customers handling your food! Your produce from Farmivore has likely only been handled by two people before it comes to you: the farmer or farm worker who picked it, and a member of our crew. Our crew is under close scrutiny at the Farmers' Markets they attend for McGrath Farm, and are adopting the same safety and sanitation guidelines in place at those markets. Specifically, that includes washing of hands with soap and water before handling food, excluding workers with symptoms of illness, using plastic gloves to handle food, sanitizing our containers, and packing directly into a clean plastic liner. We are proud to be experienced in a system that minimizes touch points, and inherently removes the top risk of disease spread. We let you stay in the safety of your home and have your food carefully packed and delivered.
Back to the FAQ...
Describe your service
In a nutshell, Farmivore takes care of all the work involved in getting fresh local produce from local farms into your home. We partner with local farms, find out what they have available, and list it on our easy to use online storefront. Once you place an order, it goes into our order queue which we pack and deliver twice per week. We aggregate the totals, place one big order with our farm partners, pack individual orders and send them out for delivery!
How do I place an order?
Same way you would on Amazon or any other online store -- it's that easy! Just click on "Online Market" from the menu above, add items to your cart, and checkout.
What days do you deliver?
Tuesdays and Fridays
What are the delivery date cutoffs?
We need you to place your order at least 2 days before your desired delivery date. If you place your order between Monday and Wednesday (before midnight PST) your order will be delivered the upcoming Friday by the end of the day. If you place your order between Thursday and Sunday (before midnight) your order will be delivered the upcoming Tuesday. Please note, it's easy to think that an order placed on Monday will be delivered the next day on Tuesday. This is not the case though, we need 2 days notice to order from the farms and get your order ready. Although it's a bit counterintuitive, orders placed on Monday are delivered the following Friday. In similar fashion, orders placed on Thursday will not be delivered the next day on Friday, but get added to the queue for Tuesday.
How much does delivery cost?
$5. Flat rate. Same price whether you order 1 item or 50 items. That's what we've determined it costs to get it from us to you. Try to get Fedex to deliver a 20 lb box of fresh produce for $5? Yeah right! :)
Any other hidden fees?
Nope. Just the item prices you see on the page, plus the $5 delivery fee. Nothing else.
Do I have to subscribe to something?
Nope, just place an order the same way you would from Amazon. Add items to your cart, checkout, and that's it. If you DO want a subscription, we offer several, but they are not required.
What farms do you order from?
Quite a few, but we've created profiles for some of the main ones here!
Is your produce organic?
We answer that question in detail on this page.
What do you deliver the produce in?
Your order will come in one or more plastic or cardboard reusable boxes, with a clean plastic liner. When you receive your order, remove the liner and produce, ensure the box is clean, and place it on your porch the evening before your next delivery. This allows us to keep our delivery cost low, and reduces our waste stream. We encourage you to reuse the plastic liner as a trash bag or for some other purpose! In general we try to stay away from disposable plastic, but it is inevitable for sanitation and packing certain loose items. We are proud of keeping our plastic waste to a minimum, especially compared with grocery stores that sell cello-wrapped pre-packaged produce.
How do you accept payment?
We accept any major credit card online at the time you placed your order, along with Google pay, Apple pay and Shop pay as quick pay options. We do not accept cash or check on delivery, all payments must be made up front when the order is placed. Any discrepancies between your order and the box delivered will be refunded.
What happens if an item is damaged or missing from my box?
We occasionally do encounter missing items since most of our produce is sold not out of a warehouse cooler, but is still growing in the field when you check out! In this case, we've usually anticipated it and circled the item on your invoice, which will be refunded ASAP. In the case that we do miss something, or an item arrives damaged, all you have to do is let us know and we refund the item no questions asked. We realize you are trusting us to pick out the very best produce for you, so if we mess up it's certainly on us!
This is awesome! If I tell my friends, do you offer a referral credit?
We do indeed, and are grateful for word of mouth recommendation! Over half our customers come to us through word of mouth, since we are a community-based business. Learn more from this page here.
Do you send a reminder email for me to order?
Yes. If you have a box subscription, we email you one day before the next subscription order is placed, so you have the option to cancel that delivery if you need to. We also send periodic reminder to customers as we approach an order deadline so they don't miss the cutoff.